Last Updated: March 2026
This Refund and Returns Policy explains how Cerilica LLC handles returns, damaged or defective products, return shipping, replacements, and refunds.

We want every customer to be satisfied with their purchase. Therefore, if something is not right with your order, please contact us so we can help resolve the issue.

Refund and Returns Policy at Cerilica LLC

Cerilica LLC accepts eligible returns within 90 days of the delivery date. In addition, we accept returns for both defective and non-defective products, subject to the conditions explained below.

We aim to make the return process clear and straightforward. Therefore, please contact us before sending a product back so we can review your request and provide the appropriate return instructions.

Refund and Returns Policy Eligibility

You may request a return within 90 days from the date your order was delivered. To qualify, the following conditions apply:

  • We accept returns of defective products.
  • We accept returns of non-defective products.
  • We accept eligible products that are new or in like-new condition.
  • You must contact us before shipping the product back.

If you are unsure whether your product qualifies, please contact us before returning it. As a result, our team can review your order and provide the correct instructions.

How to Request a Return

To start a return under our Refund and Returns Policy, follow the steps below.

Refund and Returns Policy Contact Process

First, email us at contact@cerilica.com or call +1 406 476 4777.

If the product is damaged, defective, or incorrect, please include clear photos and a short description of the issue. In addition, include your order information so we can identify the purchase.

Return Approval and Instructions

Next, we will review your request and provide return instructions when applicable. Please do not ship the product back before receiving the appropriate instructions.

Returning Your Product

Once we approve the return, follow the instructions we provide. When shipping a return yourself, use a trackable and insured shipping method and retain the tracking information.

Available Return Methods

Depending on the approved return, you may return the product by mail to our warehouse or through an applicable drop-off method specified in your return instructions.

Refund and Returns Policy for Shipping Costs

Return shipping costs depend on the reason for the return. However, Cerilica LLC provides free return shipping for approved returns covered by the conditions below.

Damaged, Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, we cover the applicable return shipping costs at no charge to you. When a physical return is required, we will provide a prepaid return label.

Change-of-Mind Returns

We also provide a free prepaid return label for approved change-of-mind or buyer's remorse returns. Therefore, eligible customers do not pay return shipping costs for these approved returns.

In addition, Cerilica LLC does not charge restocking fees on approved returns covered by this policy.

Refund and Returns Policy and Refund Processing

After we receive your returned product, we inspect it within approximately 72 hours. Once the return passes the applicable inspection, we process the refund within 7 business days.

Approved returns receive a full refund, including the original shipping and handling fees. Furthermore, we do not deduct a restocking fee from the approved refund.

However, the time required for the refunded amount to appear in your account may also depend on your payment provider or financial institution.

Refund and Returns Policy for Damaged Items

If the product you receive is damaged, defective, or different from the item you ordered, contact us promptly and provide a clear photo of the issue.

Depending on the situation, you may not need to return the affected product. Instead, we can arrange a replacement or issue a full refund based on the available resolution and your preference.

For large products delivered by freight, please also review our Freight Shipping Policy. In particular, that page provides additional information about inspecting large deliveries and reporting visible shipping damage.

Refund and Returns Policy for Product Issues

If you believe that the product you received does not match your order, contact us with your order number and relevant photos. For example, you can provide photos of the product, packaging, model information, or visible damage.

We will review the information and determine the appropriate next step. As a result, providing complete information can help us handle your request more efficiently.

For warranty-related issues, you can also review our Warranty Information page.

Return and Refund Assistance

If you have questions about eligibility, return shipping, refunds, damaged products, or replacements, please contact Cerilica LLC before sending an item back.

Additionally, you can review our Shipping Policy for general shipping and delivery information.

Contact Cerilica LLC About Our Refund and Returns Policy

If you have questions about our Refund and Returns Policy or need assistance with an order, please contact us using the information below.

Company Name: Cerilica LLC
Address: 5151 Harrison Ave, Butte, MT 59701, USA
Phone: +1 406 476 4777
Email: contact@cerilica.com

Customer Support Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Finally, you can visit the Cerilica LLC homepage for additional information about our store, products, and customer policies.