Product Authenticity and Sourcing

Last Updated: September 2026
This Product Authenticity and Sourcing page explains how Cerilica LLC sources its products, verifies product condition, handles warranty concerns, and supports customers who have questions about an item they receive.

Cerilica LLC is an independent retailer. We are not an official authorized dealer of the brands we carry. However, we source the products sold on Cerilica.com through legitimate U.S. wholesale and distribution channels.

Product Authenticity and Sourcing at Cerilica LLC

We sell genuine, factory-new products from the manufacturers identified in our product listings. In addition, we provide product information to help customers understand what they are purchasing before placing an order.

We do not offer imitation or counterfeit goods. Furthermore, we source our products through established U.S. wholesale and distribution channels.

If you have questions about the sourcing of a specific product, contact us before ordering. We will provide the information available for that product.

Authentic and Genuine Products

Our product authenticity standards apply to the items offered through Cerilica.com. Specifically, the products we sell are intended to match the manufacturer and model identified on the applicable product page.

We do not sell products as genuine when we know them to be imitation or counterfeit goods. Therefore, if you ever have a concern about product authenticity, contact us so we can investigate it.

Independent Retailer and Product Sourcing Notice

Cerilica LLC operates as an independent retailer. We are not an official authorized dealer of the manufacturers whose products we carry, including Husqvarna, Craftsman, Cub Cadet, Backyard Discovery, Lifetime, DuroMax, Champion Power Equipment, EGO Power+, BLUETTI, EcoFlow, Jackery, DR Power Equipment, and other brands offered on our website.

Brand names, product names, model names, and trademarks belong to their respective owners. We use these names to identify products. Therefore, their appearance on Cerilica.com does not by itself indicate manufacturer affiliation, endorsement, or sponsorship.

Product Condition

Unless a product page clearly states otherwise, the products we sell are new and unused. In addition, we expect the product to match the model, size, and configuration stated on its product page.

Products generally arrive in the manufacturer's original packaging with the documentation and included accessories applicable to the specific item.

We do not sell refurbished, open-box, returned, or display products as new. If we offer a product in one of those conditions in the future, we will clearly identify its condition on the applicable product page.

Warranty Coverage and Product Authenticity

Warranty terms vary by manufacturer. For example, some manufacturers may require customers to purchase through an authorized dealer before certain manufacturer warranty coverage applies. Cerilica LLC operates as an independent retailer rather than an official authorized dealer.

Because warranty terms can vary, contact Cerilica LLC first if your product develops a defect. We will review the issue and help determine the appropriate next step.

Where appropriate, we may assist with a manufacturer claim. Alternatively, when a manufacturer provides direct consumer support, we may provide the relevant contact information so you can communicate with the manufacturer.

If a manufacturer declines a warranty request because of the product's sales channel, contact us so we can review the available resolution with you.

If manufacturer warranty coverage is essential to your purchase, please contact us before ordering. We can then provide the available information for the specific brand and model.

For additional details, please review our Warranty Information page.

Product Checks Before Shipping

Before shipping an order, we take steps to confirm that the product matches the order information. Depending on the item, these checks may include:

Confirming the model, size, and configuration against the order
Reviewing the packaging for visible damage
Checking the item against the accessories and components listed for the product

For large products delivered by freight, inspect the packaging before signing for delivery whenever possible. If you notice visible damage, note it on the delivery receipt and contact us promptly.

For more information about large-item deliveries, please read our Freight Shipping Policy.

Product Authenticity Concerns

If something about a product seems incorrect, contact us as soon as possible. For example, you should contact us if the model does not match your order, a serial number appears unusual, the packaging appears tampered with, or the product differs materially from what you ordered.

Please provide your order number and clear photos of the product, packaging, labels, or other relevant details. This information helps us investigate the concern more efficiently.

We will review the information you provide. If we confirm a qualifying problem with the product, we will work with you on the appropriate resolution, which may include a replacement or refund in accordance with our applicable policies.

For details about eligible returns and refunds, please review our Refund & Returns Policy.