Last Updated: September 2026

At Cerilica LLC, our Freight Shipping Policy explains how we deliver large and heavy products, including generators, riding lawn mowers, gazebos, and pergolas. It also explains freight delivery times, tracking, delivery appointments, and what to do if your shipment arrives damaged.

Freight Shipping Policy for Large Items

Freight shipping is designed for large or heavy products that cannot be shipped through standard parcel services. Instead, a freight carrier transports these products by truck and delivers them directly to your address.

This delivery method allows large and heavy products to be transported appropriately while reducing the risk of damage during transit.

Which Products Require Freight Shipping?

We typically use freight shipping for products such as:

  • Gazebos and pergolas
  • Riding lawn mowers and zero-turn mowers
  • Portable and standby generators
  • Swing sets and playsets
  • Other large or heavy outdoor structures

If a product requires freight shipping, we will indicate this on the applicable product listing.

Is Freight Shipping Free?

Yes. Like our other orders, we offer free shipping on all U.S. orders. Therefore, we do not add hidden freight fees or additional shipping charges simply because an item requires freight delivery.

Freight Shipping Policy Delivery Times

Under our Freight Shipping Policy, freight orders typically arrive within 8–12 business days from the date you place your order. This timeframe includes approximately 3 business days of processing and 5–9 business days of carrier transit.

However, delivery times may vary depending on your location, the freight carrier, and other circumstances affecting transportation.

How Does Freight Delivery Work?

Freight delivery works differently from standard parcel delivery. Generally, you can expect the following process:

  • Once your order ships, we will send you a tracking number by email
  • The freight carrier will contact you by phone to schedule a delivery appointment
  • Someone must be present at the delivery address to receive the shipment
  • The carrier will deliver the shipment to your curb or driveway, not inside your home
  • Please inspect the shipment carefully before signing the delivery receipt

What Should I Do When My Freight Order Arrives?

Before signing for your freight delivery, please:

  • Inspect the packaging for visible damage
  • Note any visible damage on the delivery receipt before signing
  • Take clear photos of any damage you notice
  • Contact us at contact@cerilica.com with your order number and photos

Important: If you sign for the shipment without noting visible damage, filing a freight claim later may become more difficult.

What If My Freight Order Arrives Damaged?

If your freight order arrives damaged, please take the following steps:

  • Email us at contact@cerilica.com with your order number and clear photos of the damage
  • Do not attempt to assemble the damaged product
  • We will arrange a replacement or full refund at no cost to you

For more information about damaged items, returns, and refunds, please review our Refund and Returns Policy.

Can I Track My Freight Order?

Yes. Once your order ships, we will send you a tracking number by email. You can use the tracking information to follow your shipment through the carrier's website.

Please allow up to 48 hours for tracking information and updates to appear.

What If Nobody Is Home During Delivery?

Freight deliveries require someone to be present at the delivery address. Therefore, please make sure someone is available during your scheduled delivery appointment.

If you miss the appointment, the freight carrier may charge a redelivery fee. If necessary, contact us as soon as possible for assistance with rescheduling your delivery.

Do You Ship Freight Internationally?

No. We currently offer freight shipping within the United States only. We do not currently provide international freight shipping.

Contact Cerilica LLC

If you have questions about our Freight Shipping Policy or need assistance with a freight order, please contact us:

Trade Name: Cerilica LLC
Address: 5151 Harrison Ave, Butte, MT 59701, USA
Phone: +1 406 476 4777
Email: contact@cerilica.com

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

For additional information about our store, shipping services, and customer policies, visit the Cerilica LLC homepage.