Last updated: September 2026

We know plans change. This page explains exactly how order cancellations work at Cerilica LLC, including freight and oversized items.

Before Your Order Ships

You can cancel most orders free of charge before they ship. Email contact@cerilica.com or call +1 406 476 4777 with your order number as soon as possible. Orders are typically processed within 1 business day, so the sooner you reach out, the better the chance we can stop it before it leaves our warehouse.

Cancellation Confirmation

Once we confirm your cancellation, you'll receive a confirmation email. If you don't receive one within 24 hours of your request, please follow up with us, this ensures your cancellation was actually processed and not missed.

Partial Order Cancellations

If your order includes multiple items, you can request to cancel just one item rather than the entire order, as long as that specific item hasn't shipped yet. The remaining items will ship as scheduled, and you'll be refunded only for the cancelled item.

After Your Order Ships

Once an order — or an item within it, has shipped, it can no longer be cancelled. At that point, please refer to our Refund & Returns Policy to arrange a return once the item arrives.

Freight & Oversized Items

Large items shipped by freight carrier (such as sheds, gazebos, riding mowers, and generators) may already be scheduled with the carrier shortly after processing, often faster than standard parcel items. If you need to cancel a freight order, contact us immediately. If the shipment has already been dispatched to the carrier, a return under our Refund & Returns Policy will apply instead, and freight return shipping costs may differ from standard items.

Cancellations We Initiate

In some cases, we may need to cancel an order ourselves, for example, if an item is unexpectedly out of stock, if we're unable to verify payment, or if we suspect fraudulent activity. If this happens, we'll notify you by email and issue a full refund; you will not be charged any fee.

Cancellation Fees

There is no fee for cancelling an order before it ships. If a freight order has already been dispatched to the carrier before your cancellation request, standard return shipping terms under our Refund & Returns Policy apply instead of a free cancellation.

Refunds for Cancelled Orders

Approved cancellations are refunded in full to your original payment method within 7 business days.

How to Request a Cancellation

Email contact@cerilica.com or call +1 406 476 4777 with your order number and the reason for cancellation. Having your order number ready helps us process your request faster.

Contact Us

📍 Address: 5151 Harrison Ave, Butte, MT 59701, USA
✆ Phone: +1 406 476 4777
✉ Email: contact@cerilica.com

🕐 Business Hours

Mon – Fri: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed