When will I receive my items?

Orders are processed within 1 business day (Mon–Fri). Small and medium-sized items typically arrive within 1–3 business days after processing. Large items such as gazebos, pergolas, and generators are shipped by freight and typically arrive within 3–7 business days depending on your location. You can track your order using the tracking information sent to your email after your order ships.

If your order hasn't arrived within 7 days, please contact us at contact@cerilica.com If your order hasn't arrived within 7 days, please contact us at contact@cerilica.com

You can track your order by clicking the tracking link in your shipping confirmation email. Alternatively, you can enter your order number in the Order Status section on our website. Please allow up to 48 hours for tracking updates to appear after shipment.

Yes! We offer Free Standard Shipping on all U.S. orders with no minimum order required.

Currently, we only ship within the United States.

Orders placed before 11:00 PM CST (UTC -6) on business days (Mon–Fri) are processed the same day.

Yes. Oversized items — like gazebos, pergolas, riding lawn mowers, and generators — are shipped by freight carrier. These orders typically arrive within 3–7 business days. The carrier will contact you to schedule a delivery appointment before arrival.

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

We accept Visa, Mastercard, American Express, PayPal, Google Pay, and Apple Pay. All transactions are fully secured and encrypted. All transactions are fully secured and encrypted.

We do not currently offer financing or payment plans. All orders must be paid in full at checkout.

Yes, you can cancel your order before it ships. Please contact us as soon as possible at Contact@cerilica.com or +1 440 335 0170. Once an order has shipped, it cannot be cancelled but can be returned under our 90-day return policy.

Please contact us immediately at Contact@cerilica.com or +1 440 335 0170. and we will do our best to accommodate changes before the order ships.

Yes. Our website is fully encrypted and secured. We are verified Safe & Secure with a SSL-secured checkout.

If you notice an error in your shipping address, contact us immediately at Contact@cerilica.com or +1 440 335 0170. If your order hasn't shipped yet, we can update the address. Otherwise, we will need to wait until the item is returned to us before resending it.

If your package is marked as "undeliverable" and returned to us, we will contact you to arrange redelivery or issue a full refund.

We want every customer to be completely satisfied. If something's not right with your order, we're here to make it right. We accept returns of both defective and non-defective items within 90 days of delivery. Simply contact us at Contact@cerilica.com or call +1 440 335 0170. to get started. For full details, visit our Refund & Returns Policy.

• For defective, damaged, or incorrect items — we cover all return shipping costs at no charge to you. We will provide a free prepaid return label.
• For change-of-mind or buyer's remorse returns — we provide a free prepaid return label on all approved returns.
• In all cases, once we receive and inspect the returned item, you will receive a full refund with no restocking fees, processed within 7 business days.

Once we receive and inspect your return (within 72 hours), your refund will be processed within 7 business days. You'll receive a full refund including original shipping fees. We never charge restocking fees.

For exchanges, please email us at Contact@cerilica.com and we will guide you through the process.

If your item has any defects or was damaged during shipping, email us at Contact@cerilica.com with your order number and a photo. You do not need to return the damaged product — we will replace it at no additional cost. If a replacement is not available, we will issue a full refund or provide an alternative item of your choice.

We sincerely apologize for any mistakes. Please email us at  Contact@cerilica.com with your order number and details of the issue. We will cover all costs to send you the correct item and provide a return label if needed.

Assembly support is available for many of our products. Contact us at Contact@cerilica.com or +1 440 335 0170 for details specific to your order.

Yes, all products include detailed assembly instructions in the package. Our team is also available to help if you have any questions during assembly.

Yes. All products sold on cerilica.com are covered under the original manufacturer's warranty. Warranty periods and coverage vary by brand and product — please check the individual product listing for details. For more information, visit our Warranty Information page.

Depending on the manufacturer, warranties typically cover manufacturing defects, defective parts, and mechanical or electrical failures under normal residential use. Warranties do not cover misuse, improper installation, unauthorized modifications, or normal wear and tear.

Contact us at Contact@cerilica.com with your order number, full name, a description of the issue, and photos or videos if applicable. We will work with the manufacturer to resolve your claim as quickly as possible.

We do not sell replacement parts directly. However, if your product is under warranty, the manufacturer may ship replacement parts directly to you. Contact us at Contact@cerilica.com  and we'll help coordinate this for you.

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Take a screenshot of the error and email it to Contact@cerilica.com. Our team will investigate and resolve it as quickly as possible.

We're here to help! Feel free to contact us anytime during business hours.

Contact Information

📍 Address: 174 S Parkmont St, Butte, MT 59701, USA
📞 Phone: +1 440 335 0170
✉ Email: contact@cerilica.com

🕐 Business Hours
Mon – Fri 9:00 AM – 6:00 PM
Saturday 10:00 AM – 4:00 PM
Sunday Closed