Last Updated: September 2026

Our Cancellation Policy explains how customers can cancel orders placed with Cerilica LLC, including standard orders, freight shipments, and oversized items. We understand that plans can change, so this page outlines cancellation deadlines, confirmation procedures, applicable fees, and refunds.

Cancellation Policy Before Your Order Ships

You can cancel most orders free of charge before they ship. To request a cancellation, email contact@cerilica.com or call +1 406 476 4777 with your order number as soon as possible.

We typically process orders within 3 business days. Therefore, contacting us promptly increases the chance that we can stop your order before it leaves our warehouse.

Cancellation Confirmation

Once we confirm your cancellation, we will send you a confirmation email. If you do not receive confirmation within 24 hours of your request, please follow up with our customer support team. This helps ensure that we have received and processed your cancellation request.

Partial Order Cancellations

If your order includes multiple items, you can request to cancel an individual item instead of the entire order, provided that the item has not shipped yet.

The remaining items will ship as scheduled. In addition, we will refund only the amount corresponding to the cancelled item.

Cancellation Policy After Your Order Ships

Once an order, or an individual item within an order, has shipped, you can no longer cancel it. Instead, please refer to our Refund and Returns Policy to arrange a return after the item arrives.

Freight and Oversized Items

Large products, including sheds, gazebos, riding mowers, and generators, may ship through freight carriers. We may schedule these shipments with the carrier shortly after processing, sometimes sooner than standard parcel orders.

If you need to cancel a freight order, contact us immediately. However, if the carrier has already received the shipment, our Refund and Returns Policy will apply instead. Freight return shipping costs may differ from those for standard items.

Cancellations Initiated by Cerilica LLC

In certain situations, we may need to cancel an order. For example, this may happen when an item unexpectedly becomes unavailable, we cannot verify payment, or we suspect fraudulent activity.

If we cancel your order, we will notify you by email and issue a full refund. You will not incur any cancellation fee.

Cancellation Fees

We do not charge a cancellation fee when you cancel an order before shipment.

However, if a freight carrier has already received your order before your cancellation request, our standard return shipping terms will apply instead of free cancellation. Please review our Refund and Returns Policy for additional information.

Refunds for Cancelled Orders

We issue full refunds for approved cancellations to the original payment method within 7 business days.

How to Request a Cancellation

To request an order cancellation, email contact@cerilica.com or call +1 406 476 4777.

Please provide your order number and the reason for cancellation. Having your order number ready helps our team process your request more efficiently.

Contact Cerilica LLC

If you have questions about our Cancellation Policy or need assistance with an order, please contact us using the information below.

Business Name: Cerilica LLC
Address: 5151 Harrison Ave, Butte, MT 59701, USA
Phone: +1 406 476 4777
Email: contact@cerilica.com

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

For more information about our store and customer policies, visit the Cerilica LLC homepage.