Order Cancellation Policy

Last Updated: March 2026

At Cerilica LLC, we understand that plans can change. This page explains how to cancel an order, what happens after cancellation, and your options if your order has already been shipped.

Can I Cancel My Order?

Yes. You can cancel your order at any time before it is shipped.

Once we receive your cancellation request, we will stop processing your order and issue a full refund at no cost.

How to Request a Cancellation

If you need to cancel your order, please contact us as soon as possible:

✉ Email: contact@cerilica.com
📞 Phone: +1 440 335 0170

Please include your order number and full name so we can locate your order quickly.

What If My Order Has Already Been Shipped?

If your order has already left our warehouse, it cannot be canceled. However, you can still return it within 90 days of delivery.

  • Free prepaid return label provided
  • No restocking fees
  • Full refund processed within 7 business days after we receive the item

For full details, please refer to our Refund & Returns Policy.

What If I Ordered the Wrong Item?

If you realize you ordered the wrong item, contact us immediately:

  • If the order has not shipped, we can cancel it and help you place a new one
  • If already shipped, our return policy will apply

Cancellations by Cerilica LLC

In rare situations, we may need to cancel an order due to:

  • Item being out of stock or discontinued
  • Inability to verify payment details
  • Issues confirming the shipping address
  • Pricing or listing errors

If this happens, you will be notified by email and receive a full refund within 7 business days.

Refund After Cancellation

Once your cancellation is confirmed:

  • Your payment will be refunded to your original payment method
  • Refunds are processed within 7 business days
  • You will receive a confirmation email
  • Depending on your bank, it may take additional time for funds to appear

Contact Us

If you have any questions or need assistance with a cancellation, feel free to contact us:

Trade Name: Cerilica LLC
📍 Address: 174 S Parkmont St, Butte, MT 59701, USA
📞 Phone: +1 440 335 0170
✉ Email: contact@cerilica.com

🕐 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed