Freight Shipping Policy
Last Updated: March 2026
Some of the things we sell at Cerilica LLC are big and heavy, like generators, riding lawn mowers, gazebos, and pergolas. These items need special freight shipping instead of regular parcel delivery. This page has all the information you need about how freight shipping works.
What Is Freight Shipping?
Freight shipping is used for big or heavy items that cannot be sent through regular carriers like UPS or FedEx. A freight carrier picks up these items in a truck and brings them right to your address. This ensures that your product arrives safely and in perfect condition.
Which Products Require Freight Shipping?
Freight typically ships the following kinds of products:
- Gazebos and pergolas
- Riding lawn mowers and zero-turn mowers
- Portable and standby generators
- Swing sets and playsets
- Any other large or heavy outdoor structures
If an item requires freight shipping, it will be indicated on the product listing.
Is Freight Shipping Free?
Yes! Just like all our other orders, we offer free shipping on all U.S. orders. There are no hidden fees or extra charges for large items.
How Long Does Freight Delivery Take?
Freight orders typically arrive within 3–7 business days after your order has been processed. Processing takes 1 business day (Mon–Fri).
Please note that delivery times may vary depending on your location and the freight carrier.
How Does Freight Delivery Work?
Freight delivery is slightly different from standard parcel delivery. Here is what you can expect:
- Once your order ships, you will receive a tracking number by email
- The freight carrier will contact you by phone to schedule a delivery appointment
- You must be present at the delivery address to receive the shipment
- Delivery is made to your curb or driveway — not inside your home
- Please inspect the package carefully before signing
What Should I Do When My Freight Order Arrives?
Before signing for your delivery, please:
- Inspect the packaging for any visible damage
- Note any damage on the delivery receipt before signing
- Take clear photos of any damage
- Contact us at contact@cerilica.com with your order number and photos
Important: If you sign without noting damage, it may be difficult to file a claim later.
What If My Freight Order Arrives Damaged?
If your item arrives damaged:
- Email us at contact@cerilica.com with your order number and photos
- Do not attempt to assemble the damaged product
- We will arrange a replacement or full refund at no cost to you
Can I Track My Freight Order?
Yes. Once your order ships, you will receive a tracking number via email. You can use it to track your shipment on the carrier’s website.
Please allow up to 48 hours for tracking updates to appear.
What If Nobody Is Home During Delivery?
Freight deliveries require someone to be present. If you miss your delivery appointment, the carrier may charge a redelivery fee.
If needed, contact us as soon as possible to reschedule your delivery.
Do You Ship Freight Internationally?
No. All freight shipments are available within the United States only. We do not currently offer international freight shipping.
Contact Us
If you have any questions regarding freight shipping, feel free to contact us:
Trade Name: Cerilica LLC
📍 Address: 174 S Parkmont St, Butte, MT 59701, USA
📞 Phone: +1 440 335 0170
✉ Email: contact@cerilica.com
🕐 Business Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed